Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Luxè Beauty. We are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or dispatched on weekends or South African public holidays.

During promotional periods or peak seasons, processing times may be slightly longer.

Delivery Time

We proudly ship throughout South Africa using Aramex Store-to-Door.

Estimated delivery time is:

15–20 business days

Delivery times may vary depending on your location, courier operations, weather conditions, and other external factors.

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions.

From time to time, Luxè Beauty may offer free shipping on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Courier operational delays
  • Industrial action or strikes
  • Customs or regulatory inspections (if applicable)
  • Incorrect or incomplete delivery information supplied by the customer

Luxè Beauty is not responsible for delays caused by third-party couriers or events beyond our reasonable control. However, we will gladly assist you in tracking your parcel and resolving any delivery issues as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

If incorrect or incomplete information is supplied, this may result in delivery delays, additional courier charges, or the parcel being returned to us.

Any additional shipping costs incurred due to incorrect delivery information may be payable by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will investigate the matter with Aramex and work towards a suitable resolution.

Delivery Confirmation

Once a parcel has been delivered to the shipping address provided and delivery has been confirmed by the courier, responsibility for the parcel passes to the customer, except where otherwise required by applicable South African law.

Contact Us

If you have any questions regarding your order or delivery, please contact our support team at luxeofficialsa@gmail.com