Refund policy
Return & Refund Policy
Last Updated: July 2026
At Luxè Beauty, we are committed to providing high-quality beauty products and excellent customer service. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and our procedures in accordance with South African consumer law.
1. 7-Day Returns
You may request a return within 7 days of receiving your order, provided that:
- The item is unused and in its original condition.
- All original packaging, accessories, manuals, and inserts are included.
- The product has not been damaged due to misuse, negligence, or improper handling.
- Proof of purchase is provided.
Once your return is approved and received, we will inspect the item before processing a refund or exchange.
2. Hygiene Products
Because our facial beauty device comes into direct contact with the skin, it is considered a personal care product.
For hygiene and safety reasons, we cannot accept returns if:
- The device has been used.
- The product has been opened and shows signs of use.
- The hygiene seal (if applicable) has been removed or damaged.
This does not affect your rights if the product is defective or not of acceptable quality under the Consumer Protection Act.
3. Defective or Faulty Products
If your product arrives damaged, defective, or develops a manufacturing fault, please contact us within a reasonable time after discovering the issue.
We may request:
- Clear photographs or videos of the product.
- Your order number.
- A description of the issue.
Where required by law, we may repair, replace, or refund the product after inspection.
4. Incorrect Items
If you receive the wrong item, please contact us within 7 days of delivery.
We will arrange for the correct product to be sent or provide another appropriate solution.
5. Change of Mind
If you simply change your mind after receiving your order, returns may be accepted only if:
- The product remains unused.
- The packaging is unopened and in resalable condition.
- The request is made within 7 days.
Return shipping costs are the responsibility of the customer unless required otherwise by law.
6. Items That Cannot Be Returned
We cannot accept returns for:
- Used personal care products.
- Products damaged through misuse or accidental damage.
- Products modified or repaired by anyone other than the manufacturer.
- Items returned without original packaging.
- Clearance or final sale items (unless defective).
7. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping fees are generally non-refundable unless required by law.
8. Return Shipping
Unless the product is defective, damaged on arrival, or incorrectly supplied, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for parcels lost during return transit.
9. Consumer Protection Act
Nothing in this policy limits or excludes any rights that consumers have under the Consumer Protection Act, 68 of 2008 or any other applicable South African law.
10. Contact Us
If you have any questions regarding returns or refunds, please contact our support team before returning any products via luxeofficialsa@gmail.com